1. Processing Time

Orders are processed within 5–12 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Methods & Delivery Times

We ship worldwide. Delivery times vary depending on location and chosen shipping method:

United States: 5–12 business days

Other Countries: 10–20 business days

Please note: Delivery times are estimates and may be affected by customs delays, postal service disruptions, or other unforeseen circumstances.

At SketchGecko, we use  a print-on-demand service. This means each item is custom-made just for you once an order is placed. Because of this, we are unable to accept returns or exchanges for reasons such as incorrect size, color selection, or change of mind.

If your item arrives damaged or has a manufacturing defect, we’ve got you covered. You can request a free reprint or refund by contacting us within 30 days of delivery. Just email us directly and send a clear photo of the issue, there is no need to return the item.

If the same design issue affects multiple products, please provide a photo or video showing all affected items in one frame for verification.

SketchGecko does not cover issues related to ordering the wrong size or color.

For failed deliveries, you may choose to pay for a reprint or receive a partial refund.

For DTG (direct-to-garment) items, a 0.5-inch tolerance for print placement is considered acceptable and not treated as a defect.

Thanks for your understanding and support of our brand.